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But even amid the seeming chaos of the matrix organization—where you are constantly being asked to do things by people who aren't your boss—there is always that special person who seems indispensable, who seems to thrive on complexity, and who is able to stay focused and positive and get the right things done: This is the go-to person.
In this game-changing book, Bruce Tulgan reveals the secrets of the go-to person in our new world of work. Based on an intensive study of people at all levels, in all kinds of organizations, Tulgan shows how go-to people not only behave differently, but also think differently, basing their decisions and actions on their own personal influence rather than on any formal designation of authority. At the heart of the go-to person's unique credo are the basics of "the ask" and the response—a powerful reimagining of how to say yes and when to say no.